Mary H. Occhipinti
75 Rocky Cove Road
Lexington, SC 29072
Bill and Susan Strachan
105 Alternate 19 North
Palm Harbor, Fl 34683
Dear Bill & Susan:
I just wanted to take an opportunity to write to you and let you know how much I enjoyed attending your Ice Cream School.
As you are aware, I am anticipating opening my own ice cream store in the near future. I had all the ambition in the world, but without the knowledge and experience that you have shared with me, I don’t believe there would have been any way to achieve this dream. By spending the time with you, I feel I have learned the following lessons:
How to open and close the store, which included health department rules and regulations, which I felt was a very important lesson.- How to manage the store and the employees; to include scheduling, payroll, hours of operation, incentives, etc..
- How to order supplies from suppliers and who they are and where to find them.
- How to prepare for and make the different ice creams, shakes, cakes, cones pies, etc.
- How to clean and maintain all of the equipment.
- How to maintain a good customer base and a good product base.
There is too much to list. What is obvious to me is that without your school, I would have been totally unprepared for a majority of what is to be expected of me when I open my own store. I cannot express in words how much your course has taught me. Your course was money well spent.
I also cannot express how much I enjoyed your company. You are two of the nicest people I’ve met in a long time. What a pleasure it was learning from and getting to know both of you.
Sincerely,
Mary H. Occhipint
